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Product Updates & Enhancements

We listen to and anticipate the needs of our customers in order to provide an easy-to-use CRM that is filled with valuable features and doesn’t break the bank.

Keep reading below to learn more about our most recent updates and the value that they can provide to your company.

November 2023

Nutshell’s AppConnect

Nutshell’s newest update is AppConnect, an exciting add-on that takes your company beyond default integrations and gives you control over how well your mission-critical applications work together.

With an AppConnect plan, Nutshell’s integration experts will set up and maintain the integrations your company needs to keep data flowing smoothly between your CRM and your tech stack. AppConnect ensures your data and workflows are always synced, even if your applications have complex requirements.

For more information:

November 2023

Email Report

The new email report lets you know exactly the types and numbers of emails your teams are sending. See which email templates are getting the most mileage and compare email activity between departments and Nutshell users to gain insight into your emails’ impact.

We also released better ways to organize your email templates. Group templates by categories like “Initial outreach,” “Renewal reminders,” or whatever else your team frequently sends. Then access all your templates from one easy-to-use hub and organize them however works best for your company.

For more information:

Email report in Nutshell

November 2023

Nutshell Scheduler Enhancements

With these Scheduler updates, we’re introducing the ability to create meetings with multiple hosts. Scheduler will check the availability of all co-hosts and only allow bookings when everyone is available. That means you can easily book meetings that require multiple team members, such as vital onboarding calls.

And there’s more great news! We’re also integrating Scheduler with Google Meet so that you can schedule meetings on Google Meet directly from Nutshell.

For more information:

Create meeting dialog in Scheduler with solo and co-hosted options

November 2023

CompetitorIQ – Early Access

This exciting new feature will empower you to understand your competitors’ website traffic and strategies. With CompetitorIQ, you can easily track your competitors’ website traffic, uncover what marketing channels are driving their success and see how their traffic and marketshare are trending over time. These insights will help you make informed decisions and stay ahead of the market.

For more information:

CompetitorIQ dashboard

September 2023

Customized ‘Add New’ Dialogs

Your CRM data collection process is at the core of your sales and marketing efforts. It’s how you gather crucial information about your leads, contacts, and companies.

With customized ‘add new’ dialogs, administrators can now take full control of this process and ensure that the right information gets collected every time someone on your team adds data to Nutshell.

For more information:

customizing add new fields in Nutshell

September 2023

Role-Based Access Control

Traditionally, Nutshell has operated with two basic access levels: Standard and Administrator. Role-based permissions introduce a dynamic layer of control within Nutshell. It’s your key to creating tailored roles like “Marketer” or “Operations,” each equipped with its own unique set of permissions. This means you have finer control over who gets access to what, ensuring the right people have the right level of access.

For more information:

Customizing user permissions in Nutshell

August 2023

Power AI

In addition to increased product limits from Pro, Power AI’s main features include access to and harnessing the power of artificial intelligence:

  1. AI timeline summarization: use AI to concisely summarize a timeline on demand. For example, you can quickly recall what products a company or person is interested in, review a lead’s purchase history, or bring new colleagues up to speed on an account.
  2. Zoom transcription summarization: use AI to summarize Zoom meetings to make note taking and follow-ups a breeze.

For more information:

August 2023

Nutshell Scheduler

Scheduler is a calendar management tool that works in Nutshell to simplify meeting planning, connect your appointments, and sync meeting information with contact information.

And—unlike Calendly or other standalone tools—Scheduler is fully integrated with Nutshell, so the activities you schedule are automatically tracked in your CRM, with forms that can collect contact information and custom fields.

For more information:

August 2023

Native Zoom Integration

Our native integration with Zoom went live in August 2023 and is available for free for customers with a Pro, Power AI or Enterprise subscription.

July 2023

Audit Log

Audit log launched for Enterprise customers in June 2023.

Audit log allows you to track information like logins and exports from the lists pages as needed, and see when they occurred.

Audit Log tracks users’ IP addresses to create a tabulated view of what actions they’ve taken in your Nutshell account. You can access the following information in your Audit Log:

  • User name
  • IP address
  • Date and time
  • Type of action (login, bulk edit, export)
  • Number of edits
  • Session details
  • Status
  • Device type

For more information:

May 2023

Company Enrichment

This new update gives your team access to data that will enhance your understanding of and interactions with your customers.

With Company Enrichment, you can access information including:

  • Company name
  • Industry
  • Address
  • Website
  • Annual revenue
  • Number of employees
  • Phone
  • Email

For more information:

May 2023


VisitorIQ is a prospecting tool within Nutshell that automatically tracks visitors to your website and their company data.

Instead of randomly contacting companies and crossing your fingers for a sale, you can see the companies that may be more receptive to your pitch because they’re browsing your site, helping you sell more effectively.

For more information:

VisitorIQ company visitor table

April 2023

Emails on Lead Timelines

Emails on lead timelines keeps emails better organized by allowing your team to route project-specific emails to the correct lead timelines.

A few helpful ways to use emails on lead timelines:

  • Assign a unique BCC email address for every lead
  • Select a related lead to associate with an email from your timeline
  • Choose related leads from inside Nutshell’s email composer

For more information:

March 2023

Lead Attribution

Lead attribution enables you to identify where your business’s leads come from. With lead attribution technology, you can determine which channels (such as online ads and organic search) and sources (such as specific ad campaigns and websites) drove potential customers to your business.

For more information:

March 2023

Pinned Notes

You can now pin a note to the top of the timeline for any person, company, or lead timeline. The note will remain at the top of the timeline no matter what other activity occurs in the timeline so it’s easily visible any time someone views the timeline.

For more information:

example of a pinned note in Nutshell

August 2022

Acquired by WebFX

A digital marketing agency to help drive qualified inbound leads and a CRM to help you close them.

In the past, B2B companies needed to juggle multiple sales and marketing tools to manage their pipeline, and outsource their SEO, digital advertising, and social media efforts to various agencies with different points of contact. Now, you can invest in an end-to-end services and software solution that places everything you need to grow your business under one roof.

For more information:

May 2022

Notifications for Nutshell Forms

Get notified every time a form is submitted.

For more information:


April 2022

Additional Nutshell Campaigns Templates

Over 15 templates to choose from when sending a broadcast, newsletter or drip-sequence from Nutshell Campaigns.

For more information:

April 2022

File Uploads for Nutshell Forms

In the form editor, when adding a new block, you’ll find the option for ‘File upload’ for your contact and lead pages. With this new field, you can ask your customers to upload screenshots when requesting technical support, submit resumes for job applications, collecting images for contests or features for newsletters, or any other occasion where a file would provide important context.

For more information:

January 2022

Nutshell Campaigns Notifications

Link tracking gave Nutshell Campaigns users a closer look at the effectiveness of their marketing content and CTAs, displaying both total and unique clicks for each link in each message.

Now, when links within your marketing messages are clicked or when drip sequence goals are met, we’ll let you know via notification alerts.

For more information:

October 2021

Create Multiple Leads Instantly from Any Contact List

Within every list view, you will now see a Create lead button at the bottom of the page that lets you create a lead for each selected contact in just one click.

For more information:

September 2021

Nutshell Campaigns Link Tracking

Having engagement data about specific links within your outreach shows you which content and offers your readers are most interested in, and the effectiveness of how you present your CTAs, all of which helps you improve future marketing emails.

For more information:

August 2021

Nutshell Campaigns Drip Sequences

A drip sequence, also known as a drip campaign, is an automated series of messages designed to send to contacts over a specific period of time, at predetermined intervals.

Drip sequences are customizable and enable you to get information to your audiences at the right moment, without having to send any emails manually.

For more information:

May 2021

Nutshell Campaigns Shareable Links

Nutshell Campaigns’ shareable links help you deliver your email content to wider audiences and relieve the pain of limited shareability. Time that would be spent on reformatting, redesigning, or recreating your content simply to make it shareable, is yours again.

For more information:


Gmail Chrome Extension

2018’s release of Nutshell for Gmail chrome extension made it possible for you to manage your Nutshell contacts and leads directly from your Gmail inbox.

A CRM has to sync with your email in order to be effective, which is why Nutshell has made Gmail integration a top priority since day one.

For more information:


Mail Sync for Google Workspace

Easily track the emails you send and receive in Nutshell with two-way mail sync.

Note: also available for Office365 users.

For more information:

Product Roadmap

Want to know what’s coming next? View our Product Roadmap. We update our Roadmap every quarter, so be sure to check back in regularly.

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