Nutshell Chat:

• Allow visitors to start a chat with your agents via the Chat widget on your website
• Customize the Chat widget to fit your brands and needs
• View, assign, and manage Chat threads with your agents
• Create leads for interested prospects directly from the chat
• Collect information about visitors via forms

Nutshell SMS:

• Send text messages from any Person, Company or Lead timeline
• Receive Inbound SMS messages from leads by adding the number to your website, email signature, etc.
• Automate texts to send at the right stage of your pipeline
• View, assign, and manage SMS threads with your agents
• Pin text threads to timelines to keep relevant conversations front and center

Manage chats and texts seamlessly from your CRM

With all your contacts in one system, you’ll be able to hold chat and text conversations with the right contacts without wiring tools together. Manage everything from your Engagement Inbox, track conversations from the contact’s page, and start connecting!

Have conversations at just the right time

Quickly give website visitors the answers they need, whether you’re online or off. Plus, leverage SMS automation to send the right message at the right stage in your pipeline, so you can keep your prospects moving smoothly down the funnel!

Redirect phone calls to your SMS number

Since the number that Nutshell provides is only for SMS messages, we make it easy for you to add a forwarding number. When someone calls your company’s SMS number, the call will be forwarded to the number you’ve added.