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Engage with website visitors, leads and customers at every stage of your sales process with web chat and text messaging in your CRM.
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*Nutshell Engagement is only available with an active Nutshell Sales subscription.
*Currently SMS messaging is only available to businesses located in the US and Canada.
*SMS messages can also be used with Nutshell Marketing Pro
Basic Engagement features included with any Nutshell Sales subscription.
Included in all plans:
Send SMS messages to potential and current customers to maximize engagement.
Everything in Foundation, plus:
Experimente o Nutshell gratuitamente por 14 dias ou deixe-nos mostrar a você tudo antes de mergulhar de cabeça.
Using Nutshell Chat, visitors can connect directly with your team to get their questions answered quickly. And Nutshell SMS empowers you to engage with prospects and buyers through texting. Now, you can track chat and text conversations with your contacts and analyze how they fit into your overall selling strategy.
With all your contacts in one system, you’ll be able to hold chat and text conversations with the right contacts without wiring tools together. Manage everything from your Engagement Inbox, track conversations from the contact’s page, and start connecting!
Help your team maintain ownership by assigning chat threads to the right agents and text threads to the right sales rep. Admins can view every conversation in their team’s shared Engagement Inbox, where you can ensure every conversation is headed in the right direction.
Quickly give website visitors the answers they need, whether you’re online or off. Plus, leverage SMS automation to send the right message at the right stage in your pipeline, so you can keep your prospects moving smoothly down the funnel!
With Inbound SMS your team doesn’t have to be the one to start the text conversation. Simply copy your SMS number to your website, a landing page, a flyer, an email signature, etc. and let your leads or customers message you. All new SMS messages appear in your Nutshell Inbox and are attached to People and Lead timelines.
Since the number that Nutshell provides is only for SMS messages, we make it easy for you to add a forwarding number. When someone calls your company’s SMS number, the call will be forwarded to the number you’ve added.
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Over the years, we’ve curated a list of resources to help you with your customer engagement. These resources include CRM-related tips, web chat tips, SMS tips, customer support tips and customer success tips. We’ll continue to add more free resources because we are committed to helping businesses grow!
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